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Smart Retry and Automated Dunning

Efficient revenue management: optimizing payment recovery strategies

BillPro’s Smart Retry and Automated Dunning system showcasing a payment recovery workflow with retry options and success tracking, ensuring efficient revenue management.
BillPro’s payment tracking dashboard featuring smart retry toggles and automated dunning logs, ensuring seamless payment recovery and efficient revenue management.

Keeping payments on track

The synergy between programmatic smart-retry and automated dunning communications is pivotal in revenue management. Automating payments orchestration and dunning with BillPro saves time, reduces workload, and allows you to scale efficiently.

Automated payment recovery

BillPro’s smart retry logic analyses failed payment data to determine the decline reason, distinguishing between soft and hard declines for temporary issues like insufficient funds or permanent issues like expired or cancelled cards.

Eligible declines are scheduled for retry against defined sequencing and reason-specific dunning messages are dispatched at appropriate moments, maximising your chances of successful collection and recovery.

BillPro’s automated payment recovery interface highlighting event logs for failed transactions, card update notifications, and smart retry options for efficient resolution of payment issues.
BillPro’s dunning messaging interface featuring a payment card update prompt and email notifications for failed payments and expiring cards, fostering customer retention through empathetic communication.

Empathetic dunning messaging

Dunning is an art form aimed at nurturing customer relationships while addressing payment failures. BillPro delivers informative and non-intrusive messages that empathetically inform customers of payment issues and guide them towards resolution.

By providing clear options for payment recovery, dunning messages not only reduce churn and revenue leakage but also foster goodwill, encouraging customers to restore their payment relationships with ease.

BillPro Limited is a company registered in Gibraltar under company number 115795. Registered office address Suite 1 Burns House | 19 Town Range | GX11 1AA | Gibraltar. BillPro Limited works with a number of Merchant Acquirers. These acquirers undertake the processing of card transactions. Businesses will be required to enter into and maintain a separate contract with an acquiring bank nominated by BillPro for the processing of card transactions. Under the contract with the acquiring bank, transaction charges and other fees will apply. Fees are described in the pricing section of our website are representative of the fees charged by our nominated acquirers, but may not be exhaustive.

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