Smart Retry and Automated Dunning
Efficient revenue management: optimizing payment recovery strategies


Keeping payments on track
The synergy between programmatic smart-retry and automated dunning communications is pivotal in revenue management. Automating payments orchestration and dunning with BillPro saves time, reduces workload, and allows you to scale efficiently.
Automated payment recovery
BillPro’s smart retry logic analyses failed payment data to determine the decline reason, distinguishing between soft and hard declines for temporary issues like insufficient funds or permanent issues like expired or cancelled cards.
Eligible declines are scheduled for retry against defined sequencing and reason-specific dunning messages are dispatched at appropriate moments, maximising your chances of successful collection and recovery.


Empathetic dunning messaging
Dunning is an art form aimed at nurturing customer relationships while addressing payment failures. BillPro delivers informative and non-intrusive messages that empathetically inform customers of payment issues and guide them towards resolution.
By providing clear options for payment recovery, dunning messages not only reduce churn and revenue leakage but also foster goodwill, encouraging customers to restore their payment relationships with ease.